1. Select the item/s you wish to buy
2. Click on “checkout”
3. Fill in your address and payment details
4. You will receive an automatic email confirming the details of your order.

Once your order ships, we’ll send you an email containing tracking information.
We aim to meet the delivery times quoted but sometimes circumstances beyond our control can result in delivery delays.

As soon as you place your order, you will receive a confirmation email to let you know that your order was successfully received. If the payment was done by Credit Card, you will receive a payment confirmation email. At that time, your order will be processed.

You can follow the status of your order in the section: my account.

You will know at any time:
- The progress of your order
- The shipping date (you will receive a notification by email)
- The expected delivery date

Our system processes orders immediately, which means we can’t make any changes to an order once it has been placed. If you wish to purchase an additional item, please place a new order.
If you wish to remove an item or cancel the order, urgently contact us by phone on 78 948 208 for any queries.

If your order has not yet shipped, then we should be able to update your address. Please contact us urgently on 78 948 208 if you need to change your delivery address

If your order has shipped, depending on the status of the delivery and the courier, we may be able to update the address.

Yes, for an extra delivery charge.
Contact us on 78 948 208 for any queries.

The item will stay with the delivery service and will be distributed the next day.

There are various reasons why an order may have been canceled such as:
- Out of Stock
- Unverified information
- Payment declined

We’re very sorry to hear that your package did not arrive in perfect condition. Prior to packing your order, we double check the quality of each item. However, if you receive an item that is not in perfect condition, kindly contact us or call us on 78 948 208. We will get back to you in the shortest delays

While packing your order, we double check that it contains all the items.
However, if your order is missing an item, kindly contact us on 78 948 208 or send us an email.

You can return and exchange an online purchase within 30 days of the date of purchase. You can do it free of charge in all our stores. You can also use our delivery service to return your purchase. The return delivery fees will be borne by you, unless the return is due to an error from our side. These return delivery fees will vary following the area of residence and will be starting $3 for Beirut.

We are continuously updating our website with new arrivals.

Send us an email with your request, and we will get back to you in the shortest delays.

For our styling service, please contact us by phone on 78 948 208. We will be delighted to prepare a selection of items and organize a home viewing / styling session.

Gift Cards can be purchased online. They will be delivered in an elegant sleeve Gifts cards are valid for one year, after the date of issuance. Past that deadline, the gift card will be void, and the client will lose the store credit. You can purchase a gift card here.

To change your details, log into your account and edit any detail you would like to change.

We are unable to make any changes to invoices. We are required by law to indicate on all commercial invoices and official documents full and accurate details of the order including price.

Yes. Contact us on 78 948 208 to request it. You will have to provide us with all the necessary information. The invoice name and Tax Free Name should be the same.
Once issued, the tax free form can not be modified.